FAQ
1. How can I find the item I want to buy?
- Start on our home page and locate the category list at the top below the site title.
- Hover over a category to reveal sub-categories.
- Select the relevant sub-category to be directed to the product page.
- Browse and choose the item you wish to purchase.
2. How do I place an order?
- Click on the item you want.
- Select the appropriate size and quantity.
- Click “Add to Cart”.
- Review the items in your cart.
- Click “Continue” to proceed to the payment page.
- Enter the shipping destination, payment method, and billing address.
- Double-check your order details and make any necessary edits.
- Click “Process Order” to complete the purchase.
- Securely save your order information for future reference.
3. What are the shipping fees and how can I get free shipping?
- Orders of 2 or more items qualify for free shipping.
- For expedited delivery, a $15 fee applies for FedEx Fast Line (7-10 days).
Shipping Options:
- 8-12 days via FedEx/Aramex/European Line – $28 for 1 item.
- 7-10 days via FedEx Fast Line – $35 for 1 item.
4. How will my items be shipped?
- We process orders within 24 hours of payment to ensure quality.
- Items typically ship within 1 day if all goes well.
5. How long will it take for my parcel to arrive?
- Standard delivery is 12-15 business days via EMS, DHL, or FedEx.
- Delays may occur due to unforeseen circumstances, but we appreciate your understanding.
6. How can I track my order?
- After shipping, you will receive an email with your tracking number and a photo of the shipped package.
- Regularly check your email for updates and any potential questions from us.
7. How do I find the right size for me?
- A Size Chart is available beneath the size selection field.
- Our sizes are standard; choose the size you typically wear or consult our size guide.
8. How can I change or cancel my order?
- Notify us within a few hours of payment if you need to make changes or cancel.
- After the order is sent to the factory, it becomes difficult to stop the process.
9. How can I return items?
- If there’s a defect: Contact us for compensation or to arrange a return.
- If there’s no defect: We do not accept returns for reasons such as incorrect size or personal dislike.
10. What payment methods do you accept?
- We accept Visa, MasterCard, Western Union, Money Gram, and TransferWise.
- Enjoy a 10-12% discount when paying via Western Union, Money Gram, or TransferWise.
11. How long does it take to receive a customized product?
- Customized products take approximately 15-30 days to manufacture.
- Once shipped, you will receive a tracking number.
12. Why was my card charged more than the product price?
- Extra charges may be bank fees for international transactions or currency exchange rates.
- If you have concerns, please contact us for clarification.
13. Where can I track my order?
- We will provide a tracking address once your order has shipped.
14. Why is the billing address different from your website?
- As we sell replicas, banks do not support transactions directly from our site, so we use payment processing agencies.